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Microsoft Dynamics CRM

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Achieve Success through Knowing your Customers
 
Microsoft Dynamics CRM is a complete Customer Relationship Management (CRM) solution designed to help you know your customers.  It provides accurate real-time information to inform and direct your sales, marketing and customer service strategies.  With the expert support of Pavilion IT to implement the software effectively, we can help you to achieve:

  • An Increase in Revenue
  • High Rates of Client Satisfaction
  • Significant Savings in Operating Costs

Microsoft Dynamics CRM enables you to share knowledge and make business critical decisions based on the most accurate and up-to-date information.  You can now build closer and more intelligent relationships with your customers as you easily track every business connection or client interaction from initial contact through to purchase and post-sales support. 
 

Delighted Customers and Optimised Strategies
 
Measuring and understanding customer relationships is critical to implementing any business strategy.  Microsoft CRM is intuitive, a tool that serves and supports you in achieving your goals.  Our solutions produce:

  • Delighted Customers – Record and monitor every customer service interaction and deliver timely, appropriate and personal service across all channels providing a seamless customer experience. 
  • Informed Decision Making – Consolidate and intelligently distribute relevant information regarding customer behaviour, preferences and overall market trends, enabling pro-active and targeted sales and marketing strategies.
  • Optimised Sales and Marketing – Track and measure multi-channel campaigns to help identify and target potential leads and clients.  Share information easily between department and allocate tasks quickly to respond to customer interaction. 
  • Easy to Use Solutions – Highly intuitive interface with embedded Microsoft Office capabilities.
  • Increased Customer Confidence and High Levels of Data Security – Set up different access permissions across teams or locations, without any compromise on usability. 

 

Pavilion IT – In Partnership with You
 
At Pavilion IT our expert staff know that a chain is only as strong as its weakest link.  For a CRM solution to work, every department, every involved staff member needs to be onboard, convinced about the introduction of a new system.  Our specialist staff members are skilled in providing the support and training to enable you to launch and implement a new CRM solution successfully. 
 

We work with you to ensure the software is integrated with your existing systems and procedures, and all your sales, marketing and customer service processes are streamlined for optimal performance.  We provide the training to make sure every staff member understands the rationale for the change and is equipped with the knowledge and skills to use the CRM package, giving you confidence in the information you receive to make business-critical decisions.

 

Request a call

Our team would be more than happy to give you a call, and explain how our solutions can meet your most challenging business requirements.